Preventative Care
Sat 8AM-1PM


Meet Our Staff

At Animal Emergency and Pet Care Clinic of the High Country, we staff our hospital with the most dedicated and highly-qualified team members we can find! We love animals and their care is so important to each and every member of our team. We invite you to scroll through the bios below to learn more about each person who proudly provides gentle care to our patients.


Mandi Johnson, RVT

Hospital Administrator

Education: Central Carolina Community College & St. Petersburg College

Mandi is from Watauga County and completed her veterinary technician certification in 2004 at Central Carolina Community College in Sanford, NC and also received her certificate in Veterinary Management from St. Petersburg College in 2013. She joined the staff in 2006 as a full-time technician and resides in the Bethel community. Mandi has over 15 years’ experience in the veterinary business. Mandi is currently in the process of becoming a CVPM. She has two beautiful boys, Coy and Owen. Mandi and her family have a "tiny farm" with multiple spoiled rotten pets, a dog (Obi), a cat (House), 28 chickens, 2 turtles, and a few fish. She enjoys spending all of her time with her boys.

Veterinary Technicians and Assistants

Cassandra Hill, RVT, VTS(ECC)

Emergency Veterinary Technician/Team Leader

Education: Harcum College

Casie is originally from central Pennsylvania. She received her Bachelor of Science Degree in Biology in 2003 from West Chester University. She then went on to pursue her dream of working with animals by receiving her certification in Veterinary Technology at Harcum College in 2006. She worked for a general practice in Aston, PA, her first year as a certified technician. The spring of 2007 she started a job in emergency medicine outside of Valley Forge and she has been hooked on emergency medicine since. She moved to North Carolina in 2008, where she worked at a general practice in Hickory and at an emergency/specialty clinic in Charlotte. She started at Animal Emergency and Pet Care Clinic of the High Country in the spring of 2010 and she hasn’t looked back since. In 2013 she passed her emergency and critical care exam and is now a Veterinary Technician Specialist in Emergency and Critical Care. In July 2041, she married her husband Greg at the top of Grandfather Mountain after they both ran the grueling 5 mile Bear. They reside in Vilas with their 18, (yes 18) animals: 9 dogs and 9 cats. Aris, Sinky, Peanut, Cooper, Bailey, Roni, Rufus, Diablo, and Lucy are their dogs, and Mugwai, Alexis, Shira, Normy, Snuggs, Mo Mo, Shasha, Midnight and Yodler are their cats. She enjoys hiking, relaxing, and cross stitch.

Kelly Allen, RVT, Team Leader

Inventory Manager/Veterinary Technician

Education: Lincoln Memorial University

Kelly is an Ashe County native who grew up in Todd, North Carolina. She received her veterinary technician certification from Lincoln Memorial University in 2006 and a B.S in Animal Science from NCSU in 2008. She joined the staff in 2010 as a full-time technician and currently resides in Ashe County with her husband Chris, three Australian Shepherds, two cats, and 4 horses. Outside of work she enjoys horseback riding, canoeing, and skiing.

Lizz Burt

Emergency Veterinary Assistant

Vet Tech Institute of Houston

Lizz grew up all over the place while her dad played hockey in the NHL, but her family now calls New Jersey home. She graduated from high school in 2012 and went to college at the Vet Tech Institute of Houston in the fall of 2012. After graduating from the Vet Tech Institute in the summer of 2014, Lizz decided she wanted to do her internship in the High Country in a mixed animal practice. She decided after her internship that emergency and critical care interested her, she now bounces between overnight and daytime shifts but she loves it all. When she is not at work you can find her at home with her 3 dogs Bo, Duke and Tank or at the farm taking care of her horses BigBoy and Dutchess.

Elizabeth Milligan

Emergency Veterinary Assistant

Education: Appalachian State University

Liz is probably the biggest nerd in this clinic. She is a part time veterinary assistant and a full time student; all while working full time at another veterinary clinic in town. She is studying to be a registered veterinary technician. She has been working in veterinary clinics for going on 7 years now. She has three high-strung cats, and one laid back husband. Her first kitty was a stray found outside of Pizza Hut. He is her fat kitty (from all the pizza!!) named Jerger. Her second kitty is her diva cat that loves to wake her up at 3am for food, named Aglaya. Lastly, there is her most loving cat that is also a blood donor at the clinic, named Asmodeus. Yes, he is named after a character from Dungeons and Dragons. She loves working with animals and working at Animal Emergency and Pet Care Clinic of the High Country is a dream come true. So if you happen to see a girl in a Spiderman scrub top that calls you "hun" all the time, that is her!! Live long and prosper!

Greg Hill

Emergency Veterinary Assistant

Education: Appalachian State University

Greg was locally raised. He attended Watauga High School and then proceeded to attend Appalachian State University and receive 2 degrees. He then went on to manage a local business and then started working at ASU. He had also started to work at Animal Hospital of Boone, where he fell in love with the veterinary field and decided to pursue a career in Veterinary Technology. In May 2013, he left ASU to start his career in emergency medicine at the Animal Emergency Clinic. He is still working on his veterinary technician degree. He lives in Vilas with his wife Casie and their 18 animals (9 dogs and 9 cats). He enjoys hiking, listening to live music, exploring new IPAs, and occasionally running.

Lori Case

General Practice Veterinary Assistant

Lori was born and raised in the North Carolina mountains! She currently wants to further her education as a veterinary technician working with small and large animals. Lori is married to her amazing husband Brandon with a four legged daughter named Oakleigh! Getting this job at the animal ER clinic has helped her pursue her lifelong goal! She has such a passion for working with animals it has always been a dream of hers! She also works at a local stable and enjoys working with horses! She also enjoys lake trips fishing with her husband and Oakleigh.

Rachel Lemmond

Emergency Veterinary Assistant

Education: Appalachian State University

Rachel is originally from Dallas, NC but has decided to make Boone her current home after graduating from Appalachian State University with a degree in Cell and Molecular Biology. She will be starting her Master’s degree program at App State next spring and aspires to eventually be accepted into a veterinary program. Rachel is interested in emergency care and orthopedics. Aside from loving her job, Rachel also loves to hike, snowboard, and ride her motorcycle. She has four dogs, Harley a rat terrier, Kratos a pit bull, Mocha a Staffordshire mix, and Finn a Chihuahua mix as well as a pot bellied pig. Rachel can usually be found anywhere pets are allowed as she rarely goes anywhere without her dogs.

Jessica Carver

Emergency Veterinary Assistant

Education: Gaston College

From Gastonia, Jessica graduated from the Gaston College Veterinary medical technology program in May of 2016 and passed the VTNE in November 2016 (she takes the state exam in February then will be an RVT!!!!). Jessica started working as a vet assistant in 2013 in Gastonia. She moved to Boone in August of 2016 to be with her boyfriend who is an App State student. Jessica enjoys being outside and spending time with friends and family. Jessica has fostered TONS of orphaned kittens and has recently started fostering dogs too. She owns one dog, a black lab mix named Wrangler. Gabriela is currently a sophomore at ASU studying ecology with the hope of one day being a vet. She’s always loved animals, especially dogs, and loves working with them! Gabriela is a Boone native and loves living here because of the great small town vibe and because of all the hiking trails on the parkway nearby! She has one dog, a Coonhound/German Shorthaired Pointer mix named Mila. Gabriela and Mila love going hiking together when the weather is nice.

Gabriela Neufeld

Emergency Veterinary Assistant

Education: Appalachian State University

Gabriela is currently a sophomore at ASU studying ecology with the hope of one day being a vet. She’s always loved animals, especially dogs, and loves working with them! Gabriela is a Boone native and loves living here because of the great small town vibe and because of all the hiking trails on the parkway nearby! She has one dog, a Coonhound/German Shorthaired Pointer mix named Mila. Gabriela and Mila love going hiking together when the weather is nice.

Customer Service Representatives

Stephanie Rzonca

Education: Appalachian State University

Stephanie is a member of the reception team at AEPCC. She graduated from Appalachian State in 2015 with a major in Sustainable Development and decided to stay in Boone after graduation. She loves the outdoors and animals of all shapes and sizes. She has a little yorkie mix named Charley, a cat named George, several chickens and countless rabbits (they just keep multiplying!). She enjoys horseback riding, gardening, and reading, and has a special interest in Anthropology. When Stephanie is not at the clinic or at the barn, you can find her holed up in a coffee shop reading ethnographies or competing in pet look-alike competitions with Charley. Stephanie is interested in how humans interact with the environment, with animals, and other non-human beings, and hopes to one day contribute to anthropological scholarship, possibly in the emerging realm of multi-species ethnography or Political Ecology.


Education: Appalachian State University

April was born and raised in Raleigh, NC and graduated from Needham Broughton High School in 2012. She recently graduated from Appalachian State University in May 2016 with a BA in Biology and a double minor in Chemistry and Geography. During her time at App, she was an avid competing rider on the equestrian club sports team. Currently, she is staying in Boone for a gap year before attending Graduate School for Geography. However, she has always had a passion for animals and has been working here as a technician and/or receptionist since May 2015. Whenever she is not working, she is enjoying the outdoors while hiking, horseback riding, or playing with her 3 dogs Coda, Ada, and Kiwe’. She also enjoys traveling whenever and wherever possible.

1710 NC HWY 105 | BOONE, NC 28607

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